Prices and Terms
£10 for half an hour,
£20 for one hour.
To follow this lesson booking process:
1. You pay for a lesson / lessons (usually by bank transfer).
2. We agree a lesson day and time.
3. I add the booking to my timetable.
4. If you've paid for more than one lesson repeat 2 and 3 until there are no lessons remaining.
2. We agree a lesson day and time.
3. I add the booking to my timetable.
4. If you've paid for more than one lesson repeat 2 and 3 until there are no lessons remaining.
To let me know if you need to cancel or are unable to make it to a lesson.
Only to ask for a lesson that had been booked to be refunded or rescheduled if you had cancelled and I have subsequently let you know that I was able to fill (or partially fill) it.
Not to let yourself / yourselves in before the lesson is due to start.
Only to ask for a lesson that had been booked to be refunded or rescheduled if you had cancelled and I have subsequently let you know that I was able to fill (or partially fill) it.
Not to let yourself / yourselves in before the lesson is due to start.
I have cancelled it.
You have cancelled it and I have been able to fill the space your cancellation has created (if I have been able to partially fill the space your cancellation has created you may reschedule the part of the lesson that I was able to fill).
You have cancelled it and I have been able to fill the space your cancellation has created (if I have been able to partially fill the space your cancellation has created you may reschedule the part of the lesson that I was able to fill).
I can't offer you a lesson at a time that suits you within a reasonable timeframe.
I can no longer offer the remaining lesson / lessons.
You no longer want the remaining lesson / lessons (excluding any lesson that is already booked) - if unreasonable (e.g. cancelling before asking to book any lessons) a refund admin fee of up to £10 will apply.
You have cancelled a lesson and I have been able to fill or partially fill the space your cancellation has created (if I was able to partially fill the space a partial refund will apply).
I can no longer offer the remaining lesson / lessons.
You no longer want the remaining lesson / lessons (excluding any lesson that is already booked) - if unreasonable (e.g. cancelling before asking to book any lessons) a refund admin fee of up to £10 will apply.
You have cancelled a lesson and I have been able to fill or partially fill the space your cancellation has created (if I was able to partially fill the space a partial refund will apply).
Frequently Asked Questions
What is the 14 day cooling off period and why do you ask people to agree to your terms before booking lessons?
It's a legal requirement for people to be able to cancel a contract and be fully refunded within a 14 day cooling off period. If I were to have no overarching contract in place each lesson would be a new contract and people would legally be able to cancel and be fully refunded for every lesson they ever booked regardless of notice given provided it was booked within the last 14 days. Cancellations used to be a problem for me as they usually created awkward gaps in my timetable and effectively reduced my hourly rate. To mitigate this I now ask people to agree to my terms. Depending on how busy I am I may ask you to wait 14 days after agreeing to my terms before booking a lesson. Here are two links on the topic of the 14 day cooling off period if you're interested: 1 2.
Why do you not have a 48 hour notice cancellation period like lots of other businesses?
48 hours isn't usually enough time for me to be able to fill a space caused by cancellation. Provided that the 14 day cooling off period has passed for any contract that has been made there is no legal requirement for businesses to offer refunds if they have been given more than 48 hours notice of cancellation. My cancellation policy is in line with the Competition and Markets Authority guidance, which states that businesses may keep payments for services which have been cancelled to the extent to which the cancellation directly causes a loss of profit. Here's a link on that if you're interested.
Please can I have the same slot every week?
As demand for music lessons varies throughout the year if people always had the same slot my timetable would become patchy timetable during quiet times. When demand for lessons is low I prefer to group lessons together so I can take some days off or work on other things. Depending on how my timetable is looking it may be possible for you to have the same time for multiple weeks in a row, but you do not have a guaranteed lesson time. I'm more likely to be able to offer you the same lesson time for multiple weeks in a row if you book lessons a week or so in advance rather than a day or so in advance.
Why are points 1 and 2 not the other way around in the lesson booking process?
To prevent people from being able to book a lesson without paying. (I trialled agreeing a lesson time first and asking people to pay within 24 hours, but unfortunately some people ignored the time constraint so that they could effectively cancel a lesson that had been booked with little or no notice without paying.)
Do you teach adults?
Yes, all ages are welcome.
What happens with illness etc?
If you or someone in your family have recently had a contagious illness/symptoms I expect you to cancel in accordance to official guidelines/law and timeframes (as will I).
Do you have a waiting area?
No, so please arrive don't arrive too early as you'll probably have to wait outside.
Do you teach during the school holidays?
Yes.